Frequently Asked Questions
Everything you need to know about bringing Solis Global into your home.
What is the standard shipping timeframe for furniture orders?
Standard shipping typically takes 7-14 business days. For larger furniture items, our specialized white-glove delivery team will contact you within 48 hours of your order to schedule a specific delivery window.
Do you offer international shipping?
Yes, Solis Global ships to over 50 countries. International shipping rates and delivery times vary by location and are calculated automatically at checkout.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal. You can also monitor your status by logging into your Solis Global account.
Are your wood products sustainably sourced?
Sustainability is a core value at Solis Global. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm for eligible purchases.